Conflict Resolution

Responding to Workplace Conflicts

Whenever people work together, conflicts will naturally arise. Here’s a framework to help leaders resolve conflicts. This article will describe three categories of conflicts and a process that can be used to resolve each. _______________________________________________________________ Allegations of management misconduct If employees believe a manager has committed unethical and/or illegal acts, [...]

Whistleblower Policy for Employee Handbook

If you observe what you believe to be wrongful conduct, you have the right and the duty to report it without fear of retaliation. Definition of wrongful conduct Wrongful conduct includes serious improprieties that potentially impact the integrity and effective operation of Your Co-op. Examples of wrongful conduct include, but [...]

Responding to Employee Concerns

Co-op employees will at least occasionally bring complaints and concerns to the board or individual directors, yet the board itself is ill-suited for the task of handling these concerns. Employees deserve to have their concerns addressed professionally. In addition, direct board involvement can interfere with the authority already delegated to [...]

Creating Cooperative Resiliency

By Thane Joyal #187 Nov.-Dec 2016 Conflict happens. Co-ops have always faced conflict, whether in the boardroom, in member meetings, through social media and email, in the aisles or out in front of the store. This article is intended to equip co-ops to prepare for conflict and strengthen our democracy [...]

Workplace Conflict Policy FAQ

By Carolee Colter, CDS Consulting Co-op & Heather Wright, Esq, WrightJones PLC   CDS Consulting Co-op is recommending replacing the old Cooperative Model Grievance Procedure from 2009 with this new Workplace Conflict Policy. Why do you recommend changing the policy now? The old policy fit the needs of co-ops for [...]

Complaints and Operational Concerns: How Directors Can Respond Effectively

By Michael Healy 182 January-February 2016 As a director, you may notice or hear things about your co-op that may be cause for concern—or are at least worth asking about. How can you respond in a way that honors your sense of responsibility, your board’s clear delegation to the general [...]

Maintaining the Governance Position in Grievance Procedures

How can the board express its values regarding staff treatment, and hold management accountable and be accountable to the member owners without getting directly involved in HR and staff issues? Human resource and staff issues, in particular, staff grievances, can become emotionally charged, affecting relationships throughout the cooperative and community. [...]

Great Idea: Advance Grievance Policy Preparation

At food co-ops, having a grievance can be a rare occurrence. It may not ever happen. But for those who have ever felt the sting of a grievance, preparation is key. That’s why many experts recommend having policies in place—just in case. In 2009 CDSConsulting Co-op member Carolee Colter assembled [...]

By |July 2nd, 2011|Categories: Connections|Tags: , |