A manager of an independent natural food store, when her store was smaller, met individually with her department managers every week to talk about how things were going in the department. If this GM noted any performance issues in the department, she would bring them up in this meeting. She [...]
By Sarah Dahl #187 Nov.-Dec 2016 Except perhaps for the lucky few of them still enjoying double-digit growth and staff satisfaction with wages, most co-ops are constrained by limited personnel dollars. One of the ways to make sure that you are getting what you pay for is to ensure consistent [...]
Further explanation of the cycle of empowerment and accountability and how it functions on behalf of co-op owners.
Understand how accountable empowerment of the board and general manager works in practice.
By Melanie Reid 164 Jan-Feb 2013 Is your co-op too small to have a human resources manager on staff? Is the HR function in your co-op divided up among different people? Have your HR systems been cobbled together from different sources? You are not alone! There are many smaller co-ops [...]
By Joel Kopischke 164 Jan-Feb 2013 As cooperative boards strive for heavenly results, they need to be sure the devil is not in the details. When boards of directors consider their duties—ensuring organizational accountability, setting strategic direction, providing board perpetuation, engaging ownership—the broader strategic initiatives typically are the "juiciest" and [...]
By Todd Wallace 164 Jan-Feb 2013 The use of committees by boards is ubiquitous—as it should be, considering a small group’s agility when compared to a whole board. Unfortunately, boards often end up with unwieldy committee structures, groups that take up time and resources with little to show for it, or committee participants who feel [...]
Chapters: Overview Ends to Interpretation Interpretations to Strategic Planning Planning to Action Ends Reporting Communicating Ends Accomplishment Note: Click to view all chapters
By Michael Healy and Nina Johnson Accountability is a key ingredient in a healthy democratically controlled cooperative, and clearly crafted policy is a first step in a robust accountability system. This is especially true with the policy that articulates the co-op’s purpose, the Ends policy. What role do Ends policies [...]