Articles

Expanding the Boundaries of Retailing in Local Communities

Contemporary food co-ops have begun important discussions in their organizations around equity and inclusion. As part of that process, they’ve had to accept and deal with some painful truths that their co-ops have not always been perceived as inclusive, especially through the shopping experience. Food co-op customers in particular are [...]

By |November 7th, 2018|Categories: Articles, Featured, Solutions|Tags: , , |

Nurturing Inclusion and Diversity on Staff

Takoma Park Silver Spring Co-op Silver Spring, MD Year founded: 1981 Number of members: 10,000 Member investment: $100 Number of employees: 48 Retail square feet: 4,600 The Takoma Park Silver Spring Co-op (TPSS) in Takoma Park, Maryland is a cooperative that is known for its diversity and inclusion among staff [...]

By |November 7th, 2018|Categories: Articles, Case Studies, Featured, Solutions|Tags: , , |

Deepening the Work of Diversity, Equity, and Inclusion

By LaDonna Sanders–Redmond PDF download of article:  198_redmond-sanders_diversity_seward_co-op_sept-oct_2018 Seward Community Co-op (Minneapolis, Minn.) began its equity work in the fall of 2013. Seward’s second store, Friendship, and its first restaurant/commissary production facility, the Creamery Café, both opened in 2015. Building the Friendship Store in an historically African-American community required taking a [...]

Marketing Planning that Cuts Through the Clutter

Retailers face lots of challenges, profit margins are small, inventory needs to turn, and the competition is fierce. Getting customers into the store and keeping them satisfied should be everyone’s focus to boost sales and enhance profitability. Retailers faced with flat or declining sales need to take a closer look [...]

Marketing Systems Revamp Lifts Sales

Ashland Food Co-op Ashland, OR Ashland Food Co-op in Ashland, OR is a successful food co-op in an artsy university town that also draws a lot of year-round tourists. The co-op is especially known for its outreach and popularity in the community. Recently, they faced a dilemma about this very [...]

Training for soft skills

Yes, you can teach empathy, rapport and authenticity to your staff. Even those who join your staff with a high degree of these “soft skills” can still improve them through training. Brittany Baird is my colleague at CDS Consulting Co-op whose area of expertise lies in linking financial success to [...]

Using Monitoring Reports to Ensure Organizational Alignment

The Board’s Job Creating board policies is no easy task. Clearly articulating the board’s expectations of a general manager takes a lot of energy and focus—so boards can justifiably congratulate themselves once they’ve written down their expectations in a way that a manager can easily understand. But the board’s work [...]

Generating Board and GM Efficiency through Monitoring

Medford Food Co-op Medford, OR Year founded: 2011 Member investment: $100 Number of members: 3,200 Number of employees: 35 Retail square footage: 4,300 + 700 off-site café When Anne Carter came to Medford Food Co-op in Medford, Oregon, the startup co-op had been open for two years and was still [...]

Gain Sales and Impact from Great Storytelling

Local food is a powerful branding force in grocery retailing. The huge shift in mainstream consumer demand regarding fresh, healthful eating and a desire to know where food comes from has changed how food is marketed and merchandised. Concurrent with the rise of “local” food, online retailing has changed how [...]

Telling the Story of Local and Fresh

Moscow Food Co-op Moscow, Idaho Year founded: 1973 Member investment: $150 Number of members: 7,800 Number of employees: 120 Locations: retail store + coffee shop For a long time, the Moscow Food Co-op had dreamed of “telling beautiful stories” about the co-op. They made the investment in 2015 to launch [...]