Articles

Focus on Outreach During PR Crisis

Nothing stings more than public criticism, and the longer it’s sustained, the more damaging it can be to an organization’s reputation. Especially when, despite everyone’s best intentions, something goes wrong, or people are upset about something. In today’s wired world, the opportunities for people to share their impressions online have [...]

Restoring Trust and Vibrancy in a Co-op Community

Central Co-op Seattle, WA Year founded: 1978 Number of members: 14,200 Consumer member investment: $100 Worker member investment: $6,340 (12 years) Number of employees: 120 Locations: Seattle and Tacoma (opening date late spring TBD) When the Central Co-op in Seattle, Wash. proposed a vote to merge with the Tacoma Food [...]

Perpetuating Board Leadership Through Co-op Storytelling

Board perpetuation is a perennial topic for boards. Turnover happens year to year as a cyclical part of board service. So, finding ways to maintain consistently strong governance needs to be a priority and continual task. Things can never stay exactly they as they are (or used to be), so [...]

Good Governance Makes Community Stronger

Maple City Market Goshen, IN Year founded: 1976 Membership investment: $100 Number of members: 3,000 Number of employees: 25 Recently, Goshen, Indiana was named “Community of the Year” by the state’s Chamber of Commerce. For many years, this northern Indiana town on the border of Michigan held many undiscovered charms. [...]

Expanding the Boundaries of Retailing in Local Communities

Contemporary food co-ops have begun important discussions in their organizations around equity and inclusion. As part of that process, they’ve had to accept and deal with some painful truths that their co-ops have not always been perceived as inclusive, especially through the shopping experience. Food co-op customers in particular are [...]

By |November 7th, 2018|Categories: Articles, Featured, Solutions|Tags: , , |

Nurturing Inclusion and Diversity on Staff

Takoma Park Silver Spring Co-op Silver Spring, MD Year founded: 1981 Number of members: 10,000 Member investment: $100 Number of employees: 48 Retail square feet: 4,600 The Takoma Park Silver Spring Co-op (TPSS) in Takoma Park, Maryland is a cooperative that is known for its diversity and inclusion among staff [...]

By |November 7th, 2018|Categories: Articles, Case Studies, Featured, Solutions|Tags: , , |

Deepening the Work of Diversity, Equity, and Inclusion

By LaDonna Sanders–Redmond PDF download of article:  198_redmond-sanders_diversity_seward_co-op_sept-oct_2018 Seward Community Co-op (Minneapolis, Minn.) began its equity work in the fall of 2013. Seward’s second store, Friendship, and its first restaurant/commissary production facility, the Creamery Café, both opened in 2015. Building the Friendship Store in an historically African-American community required taking a [...]

Marketing Planning that Cuts Through the Clutter

Retailers face lots of challenges, profit margins are small, inventory needs to turn, and the competition is fierce. Getting customers into the store and keeping them satisfied should be everyone’s focus to boost sales and enhance profitability. Retailers faced with flat or declining sales need to take a closer look [...]

Marketing Systems Revamp Lifts Sales

Ashland Food Co-op Ashland, OR Ashland Food Co-op in Ashland, OR is a successful food co-op in an artsy university town that also draws a lot of year-round tourists. The co-op is especially known for its outreach and popularity in the community. Recently, they faced a dilemma about this very [...]

Training for soft skills

Yes, you can teach empathy, rapport and authenticity to your staff. Even those who join your staff with a high degree of these “soft skills” can still improve them through training. Brittany Baird is my colleague at CDS Consulting Co-op whose area of expertise lies in linking financial success to [...]