Contact

Nelson, BC, CAN

(250) 505-5166

caroleecolter@cdsconsulting.coop

Expertise

Employee Surveys, Human Resources Systems, Tools and Training

Study Guide for Cooperative Values:  Fostering Racial and Economic Equity in Cooperatives

Discussing each principle and value through the lens of racial and economic equity will provide a starting point for promoting a more inclusive and effective movement. This is a resource for boards of directors, management teams, and study groups who especially want to explore the impact of dominate white culture [...]

By |November 5th, 2018|Categories: Field Guides, Foundations|Tags: |

Study Guide for Cooperative Principles: Fostering Racial and Economic Equity in Cooperatives

Discussing each principle and value through the lens of racial and economic equity will provide a starting point for promoting a more inclusive and effective movement. This is a resource for boards of directors, management teams, and study groups who especially want to explore the impact of dominate white culture [...]

By |November 5th, 2018|Categories: Field Guides, Foundations|Tags: |

Training for soft skills

Yes, you can teach empathy, rapport and authenticity to your staff. Even those who join your staff with a high degree of these “soft skills” can still improve them through training. Brittany Baird is my colleague at CDS Consulting Co-op whose area of expertise lies in linking financial success to [...]

Collaborative Interviewing

A growing body of research shows that cognitive biases creep into everyone’s decisions, even if we consciously strive to be fair. One of the most insidious forms is “confirmation bias,” in which people look for data that confirm their opinion and ignore data that contradict it. Confirmation bias has a [...]

The Problem No One Wants to Talk About

A client, who I’ll call Mary, is the owner of a small natural foods store. A new bookkeeper had been on the job for several months before Mary studied the bank records and realized $15,000 had disappeared. Mary confronted the bookkeeper, who sobbed that she'd "borrowed" the money to pay [...]

By |March 23rd, 2018|Categories: Improve Operations|Tags: , |

What HR Systems Audits Reveal

When I conduct human resources (HR) systems audits for clients, as part of the audit process I identify problems with personnel records and documentation, and recommend improvements. Here are some of the most common problems I’ve found: Insecurely stored records of former employees Most companies in my experience do a [...]

By |March 15th, 2018|Categories: Develop Your Talent|Tags: |

Why Do Marketing and Operations Clash?

Back when I worked in distribution, the warehousers complained that marketing promised too much to the customer, while marketing grumbled that the warehouse always said no. It’s the same in retail. When conducting employee surveys I often hear comments from grocery or wellness like, “Marketing is trying to run everything [...]

Safety Training That Works

An Interview with Paul Feiner As a Loss Prevention Certified (LPC) professional, Paul Feiner works full time as Store Support Manager at Sacramento Natural Foods in Sacramento, CA.  On the side, he and his brother Michael manage a consulting business that helps small businesses develop proactive loss prevention programs to [...]