Using Monitoring Reports to Ensure Organizational Alignment
The Board’s Job
Creating board policies is no easy task. Clearly articulating the board’s expectations of a general manager takes a lot of energy and focus—so boards can justifiably congratulate themselves once they’ve written down...
September 12, 2018
Generating Board and GM Efficiency through Monitoring
Medford Food Co-opMedford, ORYear founded: 2011
Member investment: $100
Number of members: 3,200
Number of employees: 35
Retail square footage: 4,300 + 700 off-site café
When Anne Carter came to Medford Food Co-op in Medford, Oregon, the startup co-op...
September 12, 2018
Gain Sales and Impact from Great Storytelling
Local food is a powerful branding force in grocery retailing. The huge shift in mainstream consumer demand regarding fresh, healthful eating and a desire to know where food comes from has changed how food...
August 4, 2018
Telling the Story of Local and Fresh
Moscow Food Co-opMoscow, IdahoYear founded: 1973
Member investment: $150
Number of members: 7,800
Number of employees: 120
Locations: retail store + coffee shop
For a long time, the Moscow Food Co-op had dreamed of “telling beautiful stories” about the...
August 4, 2018
Introducing Your Co-op to New Communities
Business introductions are a networking staple—and they run the gamut from the ho-hum ‘We are here to sell you something’ to the dynamic, ‘We love to support communities and make a difference in people’s...
Year founded: 1973
Member equity: $400
Number of members: 9,400
Number of employees: 200
Locations: six total, including a farmer’s market and one wellness and pet store
When the only grocery store in Ambler, Pennsylvania closed, it galvanized the...
July 12, 2018
How Cooperative is Your Customer Service?
Too often, customer service and membership trainings become a quick checked box on the first day on the job, and over time, staff become disconnected from the true meaning of service and the significance...
May 29, 2018
Ensuring Internal and External Pay Equity
Many co-ops using policy governance have an Ends policy requiring staff compensation that is both internally and externally equitable. However without diligent attention, pay scales and what individual staff end up making can get...
More than 3,500 co-op leaders have participated in a CBL 101 since 2005. The day provides a strong foundation for directors by covering these topics: Cooperative principles, values and history, legal roles and responsibilities, cooperative governance, financial understanding using the balance sheet.
With the CBL 101 built into your co-op’s orientation plan, the session provides value both in the short term for those attending each session, and in the long term by maintaining a shared foundation for your board as directors come and go.
The Co-op Cafe provides a day of highly interactive and engaging strategic conversations designed to build shared understanding and alignment at your co-op and among co-ops. Cafe conversations focus on participation, and building community and meaningful relationships in our co-ops as essential elements of growing our co-ops.
Cafe presentations and roundup videos are available here.
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Medford Food Co-op Medford, OR Year founded: 2011 Member investment: $100 Number of members: 3,200 Number of employees: 35 Retail square footage: 4,300 + 700 off-site café When Anne Carter came to [...]
Moscow Food Co-op Moscow, Idaho Year founded: 1973 Member investment: $150 Number of members: 7,800 Number of employees: 120 Locations: retail store + coffee shop For a long time, the Moscow Food [...]