Staff

When a Living Wage Becomes a Demotivator

By Sarah Dahl 195 March-April 2018 It’s hard to understand how something as benevolent as paying a living wage could cause resentment within the workforce. With over half (29) of states and an additional 39 localities mandating a minimum wage higher than the legal threshold of $7.25, more co-ops are [...]

Aiming for Continuous Communications Improvement

By Sarah Dahl 191 July-August 2017 No one is a perfect communicator, and no co-op experiences completely effective communication at all times. While some co-ops may do better than others—at least as reported in more than 200 staff surveys conducted by CDS Consulting Co-op—communication issues are nearly always on the list [...]

Emotional Intelligence in the Workplace

The concept of emotional intelligence is now part of popular culture. Just as we each have an IQ or Intelligence Quotient that measures cognitive ability, some social scientists say we have an EQ or Emotional Quotient. Emotional intelligence (EI) can be defined as the ability to recognize your own and [...]

Communicating Co-op Impact to Staff, Members and Community

Hunger Mountain Co-op Montpelier, VT Year founded:  1972 Number of members:  8,300 Member investment:  $180 Number of staff:  165 Retail square feet:  12,000 Hunger Mountain Co-op in Montpelier, VT has created a system of planning and reporting that has led to their ability to communicate the co-op’s impact on the [...]

Growing Leaders from Within

By Melanie Reid 186 Sept-Oct 2016 As co-ops evolve and expand and our industry continuously changes, it’s important that we have mechanisms in place that enable employees to see career pathways within our organizations. Opportunities to learn new things and grow within the organization are important for everyone on the [...]

Creating accountability

A manager of an independent natural food store, when her store was smaller, met individually with her department managers every week to talk about how things were going in the department. If this GM noted any performance issues in the department, she would bring them up in this meeting. She [...]

Personalities and Performance: Appreciating Differences with Help from Myers-Briggs Assessments

By Joel Kopischke #187 Nov.-Dec 2016 There is no shortage of stressors for people involved in co-ops today. With challenging economic and political conditions added to the hustle and bustle of modern life, topped off with a seeming deterioration of interpersonal communication and growing polarization of personal beliefs, it’s more [...]

Two Sides of Accountability

By Sarah Dahl #187 Nov.-Dec 2016 Except perhaps for the lucky few of them still enjoying double-digit growth and staff satisfaction with wages, most co-ops are constrained by limited personnel dollars. One of the ways to make sure that you are getting what you pay for is to ensure consistent [...]

How are you communicating your pricing strategy to your staff?

Is your staff ready for your new competitor? Employees can be the most effective resource in surviving in the new landscape, so help them feel ready! Your overall pricing strategy will include several key components. Some of that planning work may have been done by specific teams or people, but [...]

4 ways to engage employees in your company’s mission

The concept of employee engagement has been around for many years. While similar to employee satisfaction, engagement is not synonymous with satisfaction. It’s possible for an employee to be satisfied with their workplace, yet not feel engaged. Engagement means that employees have a deeper connection to the mission and goals [...]