No matter how closely you work with your staff, there are some things they may not tell you. There’s a power balance, even though we don’t like to admit it. Your staff may not be afraid of anything so obvious as getting fired for expressing criticism. But they may fear [...]
As the competitive environment continues to heat up around us, there is increased competition for employees as well as food dollars. By creating a continuously improving workplace environment where all voices are heard and feedback is taken seriously, co-op managers can help ensure that the competition doesn't lure away your [...]
Every employer should be thinking about strategies to stay connected to your workforce. By taking opportunities to engage your employees, you help to ensure they will stay with your business for the long-term. What if you asked your employees how to make your workplace better? What if you knew what [...]
Happy employees are productive employees. They offer your customers a great experience in your store. They are likely to stay longer, returning many times your investment in training them. They may even recruit friends to join your workforce. Knowing where your strengths and weaknesses are from the employee’s perspective is [...]
CBLD Policy Template and other resources (links to the CBLD Library) GM Report Support: Staff Treatment Related articles in Cooperative Grocer Colter, Carolee, and Mary Courteau. “Counting on Co-op Employees.” Cooperative Grocer #141, March-April 2009. Scholl, Marilyn. “The Board Role in the Accountability Stream.” Cooperative Grocer #130, May-June 2007.
By Carolee Colter, Mary Courteau 141 March - April - 2009 Co-op managers want to know how their employees feel about the co-op as an employer. Increasingly, they are turning to employee surveys as a tool to measure staff satisfaction. Moreover, as more co-op boards of directors take up Policy [...]
By Carolee Colter 101 July - August - 2002 Ten years ago Karen Zimbelman and I conducted our first employee survey. In 1996 we shared the trends we observed in surveys we'd done (Cooperative Grocer, No. 63, March-April 1996, "What Co-op Employees Think"). We have continued to collaborate on surveys, [...]
By Carolee Colter, Karen Zimbelman 040 May - June - 1992 It's a situation that many boards have wrestled with: how to measure and monitor an organization's performance beyond just the numbers from financial statements. There are many techniques for getting information about operational performance and sources from the outside [...]