What Kind of Experience Does Your Food Co-op Deliver?

Customer service experiences are a very hot topic, especially online and in social media.  People regularly share the good and the bad, and social media [...]

Cooperative Service Training Helps Staff Promote the Co-op

Friendly City Food Co-op Harrisonburg, VA Year founded:  2011 Membership investment:  $200 Number of members:  1,800 Number of employees:  34 Retail square feet:  5,600 When [...]

Making Smarter Strategic Decisions through Board Engagement with Owners

When boards and management make decisions with the long game of co-op impact in mind, a powerful relationship with owners can develop. Strategic decision-making can [...]

Board Communication: Using the Board’s Unique Perspective to Increase Owner Engagement and Participation

There’s commonly a remarkable diversity among how the members of a co-op’s board of directors and how co-op staff see and understand the co-op. And [...]

POP Report: Hiring For Diversity and Creating an Inclusive Staff Culture

Key Insights The major takeaways from interviews with three co-ops on their initiatives to improve diversity in hiring and increase cultural awareness on their staff [...]

POP Report: Weaver Street’s Internal Communication Transformation Story

The roll out right before Thanksgiving turned out better than expected. Having a single centralized spot where everyone could see what was happening in real [...]

The Slack App: Weaver Street Market’s Internal Communication Transformation Story

The roll out right before Thanksgiving turned out better than expected. Having a single centralized spot where everyone could see what was happening in real [...]

POP Fosters Strong Relationships to Drive Growth of Co-ops

Many cooperatives have built their reputations on the strong connection that they have with people—their staff, owners and customers.  This special relationship is one of [...]