Power Of Participation

What Kind of Experience Does Your Food Co-op Deliver?

Customer service experiences are a very hot topic, especially online and in social media.  People regularly share the good and the bad, and social media has become the new word-of-mouth.  It’s where people hear from friends, family and acquaintances how they “rate” the businesses they frequent.  The Amazon acquisition of [...]

Cooperative Service Training Helps Staff Promote the Co-op

Friendly City Food Co-op Harrisonburg, VA Year founded:  2011 Membership investment:  $200 Number of members:  1,800 Number of employees:  34 Retail square feet:  5,600 When Friendly City Food Co-op in Harrisonburg, Va. opened as a startup in 2011, they quickly gained a positive reputation in the community for providing great [...]

Making Smarter Strategic Decisions through Board Engagement with Owners

When boards and management make decisions with the long game of co-op impact in mind, a powerful relationship with owners can develop. Strategic decision-making can be an opportunity to build a strong, participatory co-op culture that understands that the leadership is obliged, by virtue of its fiduciary responsibility, to make [...]

Relax! You Are Linked

Cooperative boards of directors are small groups of people who influence the future of the world. They are committed citizens who think and learn and work together for something that together they find relevant and compelling. Directors are practically the direct descendants of the Rochdale Pioneers. Like their “ancestors,” the [...]

Participation: Systems & Structures

Systems & Structures within a cooperative are essential to creating and maintaining strong communication between co-op stakeholder groups.  Rebecca Torpie shares some brief points about how these systems can better be leveraged to create and sustain meaningful engagement at your co-op.

Board Communication: Using the Board’s Unique Perspective to Increase Owner Engagement and Participation

There’s commonly a remarkable diversity among how the members of a co-op’s board of directors and how co-op staff see and understand the co-op. And the perception of the myriad owner members are as distinct and individual as the members themselves.  And yet each group is holding a unique piece [...]

What Drives Co-op Employee Engagement

Workplace employee engagement is a hot topic.  Open any human resources publication and you’ll find countless articles on making work fun, motivational and results-oriented.  No matter what the individual strategies are to achieve that, the connection people feel to the business values and whether they feel aligned with them is [...]

POP Report: Hiring For Diversity and Creating an Inclusive Staff Culture

Key Insights The major takeaways from interviews with three co-ops on their initiatives to improve diversity in hiring and increase cultural awareness on their staff teams are make staff diversity and cultural awareness a priority to your team (and budget) create goals and make the measurables visible to your team [...]

POP Report: Weaver Street’s Internal Communication Transformation Story

The roll out right before Thanksgiving turned out better than expected. Having a single centralized spot where everyone could see what was happening in real time was an incredible improvement to the status quo experience of phone tag or tracking people down during the holiday order rush. You could simply [...]

POP Report: Register Round Up

Key Insights Round up is an extremely successful, simple way of collecting donations for partner organizations. Making the ask mandatory is the best way to ensure cashier compliance and consistency. Incentivizing cashiers and making goal achievement fun and rewarding can make a difference in buy-in and outcomes. Co-ops may want [...]