What Kind of Experience Does Your Food Co-op Deliver?

Customer service experiences are a very hot topic, especially online and in social media.  People regularly share the good and the bad, and social media [...]

Cooperative Service Training Helps Staff Promote the Co-op

Friendly City Food Co-op Harrisonburg, VA Year founded:  2011 Membership investment:  $200 Number of members:  1,800 Number of employees:  34 Retail square feet:  5,600 When [...]

Board Communication: Using the Board’s Unique Perspective to Increase Owner Engagement and Participation

There’s commonly a remarkable diversity among how the members of a co-op’s board of directors and how co-op staff see and understand the co-op. And [...]

Who Decides? Owner Participation in Cooperative Decisions

Cooperatives are a shared asset, managed for the common good of the owners.  At its heart, cooperation is a human enterprise that begins with relationships, [...]

A Board’s Quick Guide to Communicating Decisions to Owners

As competition makes the reality of executing difficult or complex business decisions more common, it's important that boards be ready to address situations when owners [...]

Why This Board President Loves Attending CCMA (and wants to meet you!)

Mike Collura has been on the board of the East End Food Co-op in Pittsburgh, Pa. since 2006, and has been president of the board [...]

POP Fosters Strong Relationships to Drive Growth of Co-ops

Many cooperatives have built their reputations on the strong connection that they have with people—their staff, owners and customers.  This special relationship is one of [...]

Owners Connect Patronage Refunds to Community

City Market's 2014 Co-op Seedling Grant Recipients Onion River Co-op, City Market Burlington, VT Year founded: 1973 Member investment: $200 stock purchase Number [...]

Amplify Cooperative Impact through Participation

The democratic structure of cooperatives allows people the opportunity to have a real influence on business goals and outcomes through their investment, patronage, feedback, and [...]

Asking Powerful Questions: Co-op boards open up possibilities through conversation

By Thane Joyal 145 November - December - 2009 “A vital question, a creative question, rivets our attention. All the creative power of our minds [...]