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Maintaining your store’s cultural identity while managing change

“Where’s the store I use to love?” How many retailers hear that now? The landscape is dramatically different than it was a decade ago. We [...]

How are you communicating your pricing strategy to your staff?

Is your staff ready for your new competitor? Employees can be the most effective resource in surviving in the new landscape, so help them feel [...]

4 ways to engage employees in your company’s mission

The concept of employee engagement has been around for many years. While similar to employee satisfaction, engagement is not synonymous with satisfaction. It’s possible for [...]

When and how to seek staff input on a store expansion project

Balancing staff engagement in the design process of an expansion project without creating unrealistic expectations about their role in decision-making can be difficult. Employees may [...]

Managing internal hiring when there’s more than one internal candidate

The good news is that you have two internal candidates for an open position. The bad news is that you can only choose one of [...]

Are you getting the most out of your management team meetings?

Look around your management team meeting. Is everyone engaged in the conversation? Or are they looking at their phones as the meeting winds its way [...]

Treating Employees as Adults

Engaging your employees starts with asking good questions

Every employer should be thinking about strategies to stay connected to your workforce. By taking opportunities to engage your employees, you help to ensure they [...]

Telling the Co-op Story

By Patricia Cumbie 176 January-February 2015 Stories are as old as humankind.  If we didn’t have stories, we wouldn’t have progress or evolution.  It’s how [...]

A Taxonomy of Gossip

Accountability = Job Satisfaction

4 tips for dealing with union organization at your store

Due to a recent proliferation of union organizing efforts, more companies may be finding out what it means to have store employees unionizing. If you're [...]

Make your store’s front-end service top notch

You can have great merchandising, selection and product knowledge. But customers’ experience checking out through your front-end can make or break your store. How people [...]

Romance in the workplace

It happens all the time. Co-workers get attracted to each other and next thing you know…. Workplace romances can impact the productivity and morale of [...]

Co-op Leaders Comment on Visibility

By Carolee Colter, Helena O'Connor 172 May-June 2014 According to 2013 CoopMetrics data, 30 percent of member co-ops in the National Cooperative Grocers Association have [...]

Bad Apples in your Workplace?

"One bad apple spoils the barrel." Intuitively we know this maxim is true. Research at the University of Washington Business School affirms it. Will Felps, [...]

How to create a vision for your company

“To the person who does not know where he wants to go, there is no favorable wind.” Though 2000 years have passed since the Roman [...]

Employees abusing sick days?

Employers provide sick leave for good reasons. Employees appreciate being able to practice good self-care while not losing income. When workers with a cold or [...]

The 5 Top Factors for Staff Engagement

4 ways to manage your staff better

“Why can’t I get my people to do what they’re supposed to?” “Why do I have to tell my team everything they need to do?” [...]