Organizational Culture

Why Do Marketing and Operations Clash?

Back when I worked in distribution, the warehousers complained that marketing promised too much to the customer, while marketing grumbled that the warehouse always said no. It’s the same in retail. When conducting employee surveys I often hear comments from grocery or wellness like, “Marketing is trying to run everything [...]

Emotional Intelligence in the Workplace

The concept of emotional intelligence is now part of popular culture. Just as we each have an IQ or Intelligence Quotient that measures cognitive ability, some social scientists say we have an EQ or Emotional Quotient. Emotional intelligence (EI) can be defined as the ability to recognize your own and [...]

Maintaining your store’s cultural identity while managing change

“Where’s the store I use to love?” How many retailers hear that now? The landscape is dramatically different than it was a decade ago. We now compete with countless natural foods and conventional stores who are luring our customers away. We work hard to adapt to market forces and create [...]

How are you communicating your pricing strategy to your staff?

Is your staff ready for your new competitor? Employees can be the most effective resource in surviving in the new landscape, so help them feel ready! Your overall pricing strategy will include several key components. Some of that planning work may have been done by specific teams or people, but [...]

4 ways to engage employees in your company’s mission

The concept of employee engagement has been around for many years. While similar to employee satisfaction, engagement is not synonymous with satisfaction. It’s possible for an employee to be satisfied with their workplace, yet not feel engaged. Engagement means that employees have a deeper connection to the mission and goals [...]

When and how to seek staff input on a store expansion project

Balancing staff engagement in the design process of an expansion project without creating unrealistic expectations about their role in decision-making can be difficult. Employees may not have architectural or retail design degrees and yet they possess a wealth of operational knowledge, which is essential in assessing potential expansion plans.  A [...]

Managing internal hiring when there’s more than one internal candidate

The good news is that you have two internal candidates for an open position. The bad news is that you can only choose one of them.  Many managers dread breaking the news to the employee that did not get the job, because they know that this may cause hard feelings [...]

Are you getting the most out of your management team meetings?

Look around your management team meeting. Is everyone engaged in the conversation? Or are they looking at their phones as the meeting winds its way through a parade of topics or check-ins? We invest payroll and time in these meetings, so let’s make sure that we leverage that investment into [...]