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Staff Engagement Key to Success

Berkshire Co-op Market Great Barrington, MA Year founded:  1981 Membership investment:  $150 Number of members:  3,000 Number of staff:  60 Retail square feet:  4,500 Daniel [...]

POP Fosters Strong Relationships to Drive Growth of Co-ops

Many cooperatives have built their reputations on the strong connection that they have with people—their staff, owners and customers.  This special relationship is one of [...]

Results-Oriented Communication Systems in the Workplace

Good communication systems are a real differentiator in the workplace whether the message being delivered is praise or unfavorable feedback.  Good communication systems can make [...]

Case Study: Open Book Management Changes Co-op Culture

Mississippi Market St. Paul, MN Year founded:  1979 Equity investment:  $90 Number of members:  15,500 Number of employees:  210 Retail locations:  Selby Ave., West 7th, [...]

Treating Employees as Adults

Engaging Employees in Open Book Management

By Helena O'Connor 169 Nov-Dec 2013 A few staff members crowded the back of the small room. Latecomers straggled in until most chairs were full. [...]

Bringing Open Book Management to Life at Just Food Co-op

By Melanie Reid 169 Nov-Dec 2013 Justice and Just Food Co-op in Northfield, Minn., opened its doors in 2004. Once the co-op had successfully navigated [...]

Open Book Management: Emerging lessons in the food co-op world

By Jeanie Wells 168 September-October 2013 Has your co-op considered Open Book Management? Chances are that even if you haven’t implemented it but have attended [...]

Open Book Management

This powerful transparent practice can change your store

Transparency in management implies openness, communication and accountability. One powerful transparent practice is Open Book Management. By teaching staff members about the financial health of [...]