Understanding the Meaning of “Speaking With One Voice”

By Michael Healy 189 March-April 2017 Boards of directors regularly struggle with the concept of “speaking with one voice”— primarily because the concept has a [...]

Personalities and Performance: Appreciating Differences with Help from Myers-Briggs Assessments

By Joel Kopischke #187 Nov.-Dec 2016 There is no shortage of stressors for people involved in co-ops today. With challenging economic and political conditions added [...]

First Impressions and Long-lasting Relationships: The rewards of great customer service

By Michael McCary 186 Sept-Oct 2016 Providing an unbeatable shopping experience is no longer optional for cooperatives—it is imperative. In the growing and increasingly competitive [...]

Connecting the Dots: Strategic Board Leadership in Action

By Thane Joyal 185 July-Aug 2016   The future is unknowable. Or is it?  Courageous leadership relies in large measure on wise choices. In his [...]

Co-op General Manager Success Profile: GM Role Requires Core Competencies

By Carolee Colter, Lauren Olsen, Marilyn Scholl 183 Mar-Apr 2016 It takes a lot to manage a food co-op. Co-op general managers (GMs) are responsible [...]

Complaints and Operational Concerns: How Directors Can Respond Effectively

By Michael Healy 182 January-February 2016 As a director, you may notice or hear things about your co-op that may be cause for concern—or are [...]

Building a Strong Top Leadership Team: Creating and maintaining a healthy board-GM relationship

By Michael Healy 177 March-April 2015 In many co-ops, the manager and board of directors function effectively as a leadership team. Along with having systems [...]