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Understanding the Meaning of “Speaking With One Voice”

By Michael Healy 189 March-April 2017 Boards of directors regularly struggle with the concept of “speaking with one voice”— primarily because the concept has a [...]

Growing Leaders from Within

By Melanie Reid 186 Sept-Oct 2016 As co-ops evolve and expand and our industry continuously changes, it’s important that we have mechanisms in place that [...]

Personalities and Performance: Appreciating Differences with Help from Myers-Briggs Assessments

By Joel Kopischke #187 Nov.-Dec 2016 There is no shortage of stressors for people involved in co-ops today. With challenging economic and political conditions added [...]

First Impressions and Long-lasting Relationships: The rewards of great customer service

By Michael McCary 186 Sept-Oct 2016 Providing an unbeatable shopping experience is no longer optional for cooperatives—it is imperative. In the growing and increasingly competitive [...]

Connecting the Dots: Strategic Board Leadership in Action

By Thane Joyal 185 July-Aug 2016   The future is unknowable. Or is it?  Courageous leadership relies in large measure on wise choices. In his [...]

Co-op General Manager Success Profile: GM Role Requires Core Competencies

By Carolee Colter, Lauren Olsen, Marilyn Scholl 183 Mar-Apr 2016 It takes a lot to manage a food co-op. Co-op general managers (GMs) are responsible [...]

Co-op Cafe – Asheville – 2016

We had a great day of conversation focused on embracing change through courageous leadership in Asheville!   47 people including staff, managers and directors from 12 co-ops participated [...]

Co-op Cafe – Keene – 2016

We had a great day of conversation focused on embracing change through courageous leadership in Keene!  A record-breaking 131 people including staff, managers and directors from 24 [...]

Co-op Cafe – Madison – 2016

We had a great day of conversation focused on embracing change through courageous leadership in Madison!  Thirty-two people, including staff, managers and directors from 14 co-ops participated. Thank [...]

Co-op Cafe – Sacramento – 2016

We had a great day of conversation focused on embracing change through courageous leadership in Sacramento!  Forty-eight people, including staff, managers and directors from 8 co-ops participated. Thank [...]

Complaints and Operational Concerns: How Directors Can Respond Effectively

By Michael Healy 182 January-February 2016 As a director, you may notice or hear things about your co-op that may be cause for concern—or are [...]

GM Success Profile

Increasingly intense and sustained competition in our market is shifting the landscape in which co-ops operate, putting a premium on certain key competencies and skills [...]

A Near Miss at Mississippi Market

By Carolee Colter 092 January - February - 2001 What went wrong? What lessons can other co-ops contemplating expansion learn from Mississippi Market's experience? By [...]

Operational Wisdom from General Managers

By Thane Joyal 181 Nov-Dec 2015 Successful cooperatives are guided by strong boards, and those boards rely on strong individuals to manage the cooperative’s business [...]

Getting Started with Expansion Planning

By Bill Gessner 180 Sept-Oct 2015 Expansion projects for food co-ops fall somewhere between a labyrinth and a maze. With continuous improvement and development of [...]

Video Field Guide: Board Self-Monitoring

Video Field Guide: Board Self-Evaluation

4 Pillars of Cooperative Governance Self-Assessment Tool

Boards can use this survey tool to do a broad, self-assessment of their own work. It utilizes the 4 Pillars of Co-op Governance as an [...]

Building a Strong Top Leadership Team: Creating and maintaining a healthy board-GM relationship

By Michael Healy 177 March-April 2015 In many co-ops, the manager and board of directors function effectively as a leadership team. Along with having systems [...]

Accountability = Job Satisfaction