First Impressions and Long-lasting Relationships: The rewards of great customer service

By Michael McCary 186 Sept-Oct 2016 Providing an unbeatable shopping experience is no longer optional for cooperatives—it is imperative. In the growing and increasingly competitive [...]

When and Who to Hire (or Contract) for Startups

As a new co-op project progresses through the 3 stages of the development process and the workload and complexity of the co-op development process increases, [...]

GM Retirement Planning Best Practices, or How to Retire Gracefully

GM Retirement Planning Best Practices, or How to Retire Gracefully When a general manager (GM) is planning to retire, (as opposed to leaving the co-op [...]

The Coming Wave: We will need to fill more GM positions than ever before

By Carolee Colter 176 January-February 2015 As we all know, the baby boom generation is hitting retirement age. Roughly a quarter of the U.S. population [...]