Pointers for a successful job fair

If you are planning an expansion of your location or service offerings, or just need a fresh influx of applicants, a job fair is a proven way to get a lot of applicants processed quickly. If you’re willing to give this recruitment effort a try, here are a few tips [...]

Maintaining your store’s cultural identity while managing change

“Where’s the store I use to love?” How many retailers hear that now? The landscape is dramatically different than it was a decade ago. We now compete with countless natural foods and conventional stores who are luring our customers away. We work hard to adapt to market forces and create [...]

A 3-step plan to set new employees up for success

Companies with strong orientation and training programs are likely to have high performing employees, more employee engagement and strong retention rates. By providing clear expectations, timely and appropriate training, and consistent communication during the first few months of employment, you help to ensure the success of every new employee. Orientation [...]

Managing internal hiring when there’s more than one internal candidate

The good news is that you have two internal candidates for an open position. The bad news is that you can only choose one of them.  Many managers dread breaking the news to the employee that did not get the job, because they know that this may cause hard feelings [...]

First Impressions and Long-lasting Relationships: The rewards of great customer service

By Michael McCary 186 Sept-Oct 2016 Providing an unbeatable shopping experience is no longer optional for cooperatives—it is imperative. In the growing and increasingly competitive world of natural foods, cooperatives need to perform better than their competitors, especially in providing outstanding customer service. Customer service is one of the key [...]

When and Who to Hire (or Contract) for Startups

As a new co-op project progresses through the 3 stages of the development process and the workload and complexity of the co-op development process increases, founding team and board members often wonder when to hire help, and for what roles. Though the size, skills and situation of each startup group [...]

GM Retirement Planning Best Practices, or How to Retire Gracefully

GM Retirement Planning Best Practices, or How to Retire Gracefully When a general manager (GM) is planning to retire, (as opposed to leaving the co-op for another job), the specific date of departure is flexible and known well in advance. The outgoing GM's legacy will be affected by how s/he [...]

Choose structured interviews to make better hires

Extensive research on job interviews shows that structured interviews are more accurate than unstructured ones in predicting which applicants will make good employees. By “structured,” researchers mean that the interviewer uses a consistent format with all candidates, asking the same questions in the same order. Extensive research on job interviews [...]

3 ways to encourage high-performing employees to stick around

Look anywhere on the internet and you’ll find all kinds statistics on the high cost of turnover. However, not all turnover is unwanted. Despite your best efforts, sometimes bad hires are made, or performance drops off. But what about those staff you don’t want to see leave for greener pastures? [...]