GM Success Program

Emotional Intelligence in the Workplace

The concept of emotional intelligence is now part of popular culture. Just as we each have an IQ or Intelligence Quotient that measures cognitive ability, some social scientists say we have an EQ or Emotional Quotient. Emotional intelligence (EI) can be defined as the ability to recognize your own and [...]

Self-Assessment Tool: General Manager Success Profile

This assessment tool is designed to help a coach and a client prioritize areas for work together.  The assessment will help the coach get to know the client in a deeper way and help the client engage in self reflection of strengths and weaknesses.  In some cases, we will work [...]

Co-op General Manager Success Profile: GM Role Requires Core Competencies

By Carolee Colter, Lauren Olsen, Marilyn Scholl 183 Mar-Apr 2016 It takes a lot to manage a food co-op. Co-op general managers (GMs) are responsible not only for the retail operations but also for budgeting, financial analysis, marketing, information technology, and human resources—functions that are provided by corporate headquarters to [...]

Developing Management Talent

It’s hard to imagine a professional athlete or a world class musician performing well without good coaching.  The same concept applies in business.  No matter how much talent or natural ability someone might have on either the basketball court or in the boardroom, it would be hard to be a [...]

General Managers Speak About Value of Coaching

The to-do list is seemingly endless:  cash flow, team building, category management, board relations, reports, goal setting.  Many general managers report feeling pulled in many directions during a typical workday, and too soon it seems, another day comes to a close.  The feeling that nothing is ever quite finished can [...]

GM Success Profile

Increasingly intense and sustained competition in our market is shifting the landscape in which co-ops operate, putting a premium on certain key competencies and skills in management. At the same time, other factors are making the GM job more complex and demanding, including: pressure on prices and margin, increasing costs [...]