Employee Satisfaction

Do You Know What Your Employees are Thinking?

No matter how closely you work with your staff, there are some things they may not tell you. There’s a power balance, even though we don’t like to admit it. Your staff may not be afraid of anything so obvious as getting fired for expressing criticism. But they may fear [...]

Employee surveys drive workplace improvements

As the competitive environment continues to heat up around us, there is increased competition for employees as well as food dollars. By creating a continuously improving workplace environment where all voices are heard and feedback is taken seriously, co-op managers can help ensure that the competition doesn't lure away your [...]

Good Reporting: Helping boards understand workplace conditions

By Michael Healy 184 May-June 2016 Co-ops bring to life their member-owners’ common values, and for most co-ops these include a desire for the co-op to be a great workplace. In the event that your co-op’s board of directors hears employees assert that something is amiss in the workplace, how [...]

Complaints and Operational Concerns: How Directors Can Respond Effectively

By Michael Healy 182 January-February 2016 As a director, you may notice or hear things about your co-op that may be cause for concern—or are at least worth asking about. How can you respond in a way that honors your sense of responsibility, your board’s clear delegation to the general [...]

3 ways to encourage high-performing employees to stick around

Look anywhere on the internet and you’ll find all kinds statistics on the high cost of turnover. However, not all turnover is unwanted. Despite your best efforts, sometimes bad hires are made, or performance drops off. But what about those staff you don’t want to see leave for greener pastures? [...]

Monitoring staff treatment using staff survey data

CBLD Policy Template and other resources (links to the CBLD Library) GM Report Support: Staff Treatment Related articles in Cooperative Grocer Colter, Carolee, and Mary Courteau. “Counting on Co-op Employees.” Cooperative  Grocer #141, March-April 2009. Scholl, Marilyn. “The Board Role in the Accountability Stream.” Cooperative Grocer #130, May-June 2007.

Great Idea: Evaluating Staff Treatment Policies

Board president David Woo of Weaver’s Way food co-op in Philadelphia, Penn. said that while the staff treatment policy is part and parcel of all the management limitation policies, he thinks that this particular policy can also function as an example to the greater community. It shows that the co-op [...]