Fresh Convenience is Recipe for Growth

Customizable meals at fast-casual restaurants that offer made-to-order tacos or noodle bowls have found a sweet spot among consumers who want variation, portability and convenience [...]

Expanding Fresh Food Convenience

Eastside Food Co-op Minneapolis, MN Year founded:  2003 Member equity:  $100 Number of members:  6,500 Number of employees:  100 Retail square feet:  9,500 Eastside Food [...]

First Impressions and Long-lasting Relationships: The rewards of great customer service

By Michael McCary 186 Sept-Oct 2016 Providing an unbeatable shopping experience is no longer optional for cooperatives—it is imperative. In the growing and increasingly competitive [...]

Front End is Customer Service

Customer service is the top priority for the Front End department - everything we do in the Front End is customer service.  Having a well [...]

A Culture of Service

Amidst the growing competition in natural foods, the Sacramento Natural Foods Co-op has a clear vision of how they will differentiate themselves.  Paul Cultrera, GM [...]

Make your store’s front-end service top notch

You can have great merchandising, selection and product knowledge. But customers’ experience checking out through your front-end can make or break your store. How people [...]

The Co-op Difference Starts with Staff

Sean Doyle, General Manager Seward Community Cooperative, Twin Cities, MN   Sean shares his perspective as a St. Mary's Graduate and long-time GM on how to [...]

Setting High Standards in Training

By Mark Mulcahy 123 March - April - 2006 A few months back, I picked up a copy of Business Week, and the whole magazine [...]

Building a Customer Service System

By Marilyn Scholl 073 November - December - 1997 The key to exceptional services lies in building relationships, and in the quality of relationships, with [...]