Boards monitor policy to find out whether their expectations are being met. A board needs to respond to an unacceptable monitoring report appropriately in order to fulfill its fiduciary responsibility to the co-op’s owners. When the general manager’s monitoring doesn’t meet the board’s expectations, the board needs to give clear direction to the manager. This new field guide provides a process for helping boards work with their managers on interpreting the board’s policies and offering data.
“By applying these tools, boards will increase their chances of getting monitoring reports that show how the manager is doing at meeting board expectations. An informed board is a responsible board.”
—Thane Joyal, board trainer and consultant