What Kind of Experience Does Your Food Co-op Deliver?

Customer service experiences are a very hot topic, especially online and in social media.  People regularly share the good and the bad, and social media [...]

Cooperative Service Training Helps Staff Promote the Co-op

Friendly City Food Co-op Harrisonburg, VA Year founded:  2011 Membership investment:  $200 Number of members:  1,800 Number of employees:  34 Retail square feet:  5,600 When [...]

Everyone Welcome? Personal Narratives about Race and Food Co-ops

By Jade Barker and Patricia Cumbie We believe that now is a critical time to engage our cooperative community in important conversations about racism and [...]

The Power of Board Perpetuation Planning

Board perpetuation is a key task for directors, and actively pursuing it throughout the year (and every year) creates a powerful influence in the quality [...]

Making Smarter Strategic Decisions through Board Engagement with Owners

When boards and management make decisions with the long game of co-op impact in mind, a powerful relationship with owners can develop. Strategic decision-making can [...]

Understanding the Meaning of “Speaking With One Voice”

By Michael Healy 189 March-April 2017 Boards of directors regularly struggle with the concept of “speaking with one voice”— primarily because the concept has a [...]

Communicating Co-op Impact to Staff, Members and Community

Hunger Mountain Co-op Montpelier, VT Year founded:  1972 Number of members:  8,300 Member investment:  $180 Number of staff:  165 Retail square feet:  12,000 Hunger Mountain [...]

Who Decides? Owner Participation in Cooperative Decisions

Cooperatives are a shared asset, managed for the common good of the owners.  At its heart, cooperation is a human enterprise that begins with relationships, [...]

A Board’s Quick Guide to Communicating Decisions to Owners

As competition makes the reality of executing difficult or complex business decisions more common, it's important that boards be ready to address situations when owners [...]

Connecting the Dots: Strategic Board Leadership in Action

By Thane Joyal 185 July-Aug 2016   The future is unknowable. Or is it?  Courageous leadership relies in large measure on wise choices. In his [...]

POP Report: Hiring For Diversity and Creating an Inclusive Staff Culture

Key Insights The major takeaways from interviews with three co-ops on their initiatives to improve diversity in hiring and increase cultural awareness on their staff [...]

POP Report: Weaver Street’s Internal Communication Transformation Story

The roll out right before Thanksgiving turned out better than expected. Having a single centralized spot where everyone could see what was happening in real [...]