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Retail Operations Survey 2002 Report: Invest in Success

Available only as a PDF below, due to complexity of content. Prepared with the help of the Data Analyst Team* * Data analysis was carried [...]

Growing Leaders from Within

By Melanie Reid 186 Sept-Oct 2016 As co-ops evolve and expand and our industry continuously changes, it’s important that we have mechanisms in place that [...]

It’s the most wonderful time of the year…for shoplifting!

Of the average $40 billion in U.S. retail theft annually, a significant share of that is unfortunately stuffed into stockings and swept out the door [...]

First Impressions and Long-lasting Relationships: The rewards of great customer service

By Michael McCary 186 Sept-Oct 2016 Providing an unbeatable shopping experience is no longer optional for cooperatives—it is imperative. In the growing and increasingly competitive [...]

Strategic Alliances and Consolidations: Exploring cooperation among cooperatives

By Art Sherwood 186 Sept-Oct 2016 New competition. Shrinking margins. Tighter supply. Rising labor costs. Saturated advertising. Poaching of great employees. Competing in the natural- [...]

Getting on the Train: Social media and co-op boards

By Holly Fearing 185 July-Aug 2016 Picture this: A person stands on the platform of a train station, and as a train passes through the [...]

Employee surveys drive workplace improvements

As the competitive environment continues to heat up around us, there is increased competition for employees as well as food dollars. By creating a continuously [...]

Co+efficient Helps Co-ops Measure and Improve their Sustainability Impact

Co+efficient, National Co+op Grocers’ sustainability program, was designed from the ground up to help food co-ops measure and manage their sustainability impacts. After picking up [...]

Co-op General Manager Success Profile: GM Role Requires Core Competencies

By Carolee Colter, Lauren Olsen, Marilyn Scholl 183 Mar-Apr 2016 It takes a lot to manage a food co-op. Co-op general managers (GMs) are responsible [...]

Complaints and Operational Concerns: How Directors Can Respond Effectively

By Michael Healy 182 January-February 2016 As a director, you may notice or hear things about your co-op that may be cause for concern—or are [...]

Ten Meat Margin Killers: Aim for Variety, High Quality, Freshness

By Pete Hodgson 182 January-February 2016 Building your meat department’s reputation for variety, high quality, and freshness is a big part of creating loyal customers. [...]

GM Success Profile

Increasingly intense and sustained competition in our market is shifting the landscape in which co-ops operate, putting a premium on certain key competencies and skills [...]

Holiday Meat Merchandising and Promotions

Holidays are critical times to increase your product selection and improve meat merchandizing.  This is the time of year to attract customers seeking specialty items, [...]

Refrigeration 101

Knowing the basics about refrigeration will help you communicate with specialists and make good decisions.

Interior Design Checklist

A checklist of what you need to keep in mind as you plan a new or remodeled store. Interior design is how your customers SEE [...]

A Perspective on Cooperative Wages and Values

By Melanie Reid 175 November-December 2014 Co-ops are not typically thought of as “the place to work if you want to earn a lot of [...]

Equipment Vendor Resource List

A comprehensive guide to equipment vendors.

Open Book Management

Shrink Ranges by Department

By |June 30th, 2013|Categories: Improve Operations|Tags: , |

Merchandising Essentials

By |June 30th, 2013|Categories: Improve Operations|Tags: , |