Featured

How Cooperative is Your Customer Service?

Too often, customer service and membership trainings become a quick checked box on the first day on the job, and over time, staff become disconnected from the true meaning of service and the significance of their co-op in the community. As competition in our marketplace continues to tighten, it’s imperative [...]

Ensuring Internal and External Pay Equity

Many co-ops using policy governance have an Ends policy requiring staff compensation that is both internally and externally equitable. However without diligent attention, pay scales and what individual staff end up making can get out of whack over time. Below are a few tips to keep you in compliance. Compensation [...]

Inspiring a Generation of Cooperators — Marilyn Scholl Inducted into Cooperative Hall of Fame

In a world where individualism is often romanticized, there are still some who never doubt that groups of people can be mobilized for the common good. They know that when given the opportunity, most people want to do their part. The great leaders cultivate a belief in everyone’s capacity to [...]

Marilyn Scholl’s Career Impact

Marilyn Scholl has inspired a whole generation of cooperators. Here’s what those who have worked with Marilyn have to say about her personal and professional impact on people and co-ops. Marilyn has been an inspiration, mentor and friend for as long as I can recall. Her commitment to food co-ops [...]

Sustaining a Thriving Community for Over 70+ Years

Putney Food Co-op Putney, VT Year founded: 1941 Member investment: $75 Number of members: 1,700 Number of employees: 40 Retail square feet: 2,800 The Putney Food Co-op in Putney, Vermont has long been an example of how to serve a small community well with a small store. What it lacks [...]

By |April 9th, 2018|Categories: Articles, Case Studies, Featured, Solutions|Tags: |

“Better safe, than sorry!”

If one were asked to summarize an Emergency Preparedness philosophy in a succinct, no-nonsense maxim, "better safe, than sorry" would definitely be it. Defined simply as: "a serious, unexpected, and often dangerous situation requiring immediate action," responding safely and effectively to any emergency requires thoughtful planning ahead of time, streamlined [...]

Using Ends to Tell the Story

The author Stephen Covey made “begin with the end in mind” a famous touchstone with his book The 7 Habits of Highly Effective People. Beginning with the end in mind is “Habit #2.” Of all the habits he writes about, this one involves the most reflection, pushing the reader to [...]

Ends Outline Co-op Communication Strategy

Three Rivers Market Knoxville, TN Year founded: 1976 Number of members: 8,200 Member investment: $200 Number of employees: 40 Retail square feet: 10,000 A few years ago, Jackie Arthur, the general manager at Three Rivers Market in Knoxville, TN, decided to switch up her approach to co-op communications with her [...]

Is An Owner Capital Campaign Right For Your Co-op?

It seems like many co-ops are either in the middle of, just finished, or are about to start a project. And all of those projects need adequate capital to be successful. Raising money from co-op owners has become a standard component of project capitalization and the amounts co-ops are raising [...]

Telling Stories with Intention

In our digitally-connected universe, there has been an explosion of stories—and many of them come to us like processed food. Quick, canned, too many empty calories. So much of what people encounter in the form of news or stories about organizations or individuals feels inconsequential or insincere. All of us [...]