Menu

Excellent Staff Communication—the Pillar of Change Management

Now more than ever, co-ops must adapt to market forces and make changes to survive and thrive in the marketplace. So much change can be [...]

Growing Leaders from Within

By Melanie Reid 186 Sept-Oct 2016 As co-ops evolve and expand and our industry continuously changes, it’s important that we have mechanisms in place that [...]

Creating accountability

A manager of an independent natural food store, when her store was smaller, met individually with her department managers every week to talk about how [...]

Setting a course for the next 40 years

Sebeslav took ownership of The Peanut Mill Natural Foods Market from his mother Antje Wirth in 2009, things were already in good shape.   Established in [...]

Maintaining your store’s cultural identity while managing change

“Where’s the store I use to love?” How many retailers hear that now? The landscape is dramatically different than it was a decade ago. We [...]

How are you communicating your pricing strategy to your staff?

Is your staff ready for your new competitor? Employees can be the most effective resource in surviving in the new landscape, so help them feel [...]

4 ways to engage employees in your company’s mission

The concept of employee engagement has been around for many years. While similar to employee satisfaction, engagement is not synonymous with satisfaction. It’s possible for [...]

When and how to seek staff input on a store expansion project

Balancing staff engagement in the design process of an expansion project without creating unrealistic expectations about their role in decision-making can be difficult. Employees may [...]

Are you getting the best possible ROI for your personnel expenses?

Living wages. The rising cost of health care. Shrinking profit margins. More big-box competitors. There are many forces acting on the personnel line item in [...]

A 3-step plan to set new employees up for success

Companies with strong orientation and training programs are likely to have high performing employees, more employee engagement and strong retention rates. By providing clear expectations, [...]

Managing internal hiring when there’s more than one internal candidate

The good news is that you have two internal candidates for an open position. The bad news is that you can only choose one of [...]

Don’t fall into the assistant manager ‘overflow bucket’ trap

We like rewarding good staff, so what do we do? We make them assistant department managers--even when the department only has two employees and does [...]

Workplace Conflict Policy FAQ

By Carolee Colter, CDS Consulting Co-op & Heather Wright, Esq, WrightJones PLC   CDS Consulting Co-op is recommending replacing the old Cooperative Model Grievance Procedure [...]

First Impressions and Long-lasting Relationships: The rewards of great customer service

By Michael McCary 186 Sept-Oct 2016 Providing an unbeatable shopping experience is no longer optional for cooperatives—it is imperative. In the growing and increasingly competitive [...]

Connecting the Dots: Strategic Board Leadership in Action

By Thane Joyal 185 July-Aug 2016   The future is unknowable. Or is it?  Courageous leadership relies in large measure on wise choices. In his [...]

Do You Know What Your Employees are Thinking?

No matter how closely you work with your staff, there are some things they may not tell you. There’s a power balance, even though we [...]

FAQs Regarding the New Overtime Rules

Please note: while these rules were set to go into effect 12/1/2016, implementation is currently being postponed pending legal review. The Department of Labor has [...]

GM Development Plan

    GM Development Plan by; Marilyn Scholl and Carolee Colter

When and Who to Hire (or Contract) for Startups

As a new co-op project progresses through the 3 stages of the development process and the workload and complexity of the co-op development process increases, [...]

Implementing a Livable Wage in a Competitive Market

By Sarah Dahl, Lauren Olson 183 Mar-Apr 2016 Half of National Co+op Grocers member co-ops surveyed are under pressure to increase staff wages, according to [...]