Develop Your Talent

Ensuring Internal and External Pay Equity

Many co-ops using policy governance have an Ends policy requiring staff compensation that is both internally and externally equitable. However without diligent attention, pay scales and what individual staff end up making can get out of whack over time. Below are a few tips to keep you in compliance. Compensation [...]

What HR Systems Audits Reveal

When I conduct human resources (HR) systems audits for clients, as part of the audit process I identify problems with personnel records and documentation, and recommend improvements. Here are some of the most common problems I’ve found: Insecurely stored records of former employees Most companies in my experience do a [...]

By |March 15th, 2018|Categories: Develop Your Talent|Tags: |

Leading Our Co-ops Beyond Customer Service to Cooperative Service

By Brittany Baird, Rebecca Torpie 194 Jan.-Feb. 2018 As food co-ops forge ahead in the “the new normal,” they often find themselves in the precarious place of trying to both differentiate from and conform to competitors. From the consistent progression of conventional grocery stores towards natural products offerings, to the growing threat [...]

Why Do Marketing and Operations Clash?

Back when I worked in distribution, the warehousers complained that marketing promised too much to the customer, while marketing grumbled that the warehouse always said no. It’s the same in retail. When conducting employee surveys I often hear comments from grocery or wellness like, “Marketing is trying to run everything [...]

Safety Training That Works

An Interview with Paul Feiner As a Loss Prevention Certified (LPC) professional, Paul Feiner works full time as Store Support Manager at Sacramento Natural Foods in Sacramento, CA.  On the side, he and his brother Michael manage a consulting business that helps small businesses develop proactive loss prevention programs to [...]

Responding to Workplace Conflicts

Whenever people work together, conflicts will naturally arise. Here’s a framework to help leaders resolve conflicts. This article will describe three categories of conflicts and a process that can be used to resolve each. _______________________________________________________________ Allegations of management misconduct If employees believe a manager has committed unethical and/or illegal acts, [...]

Whistleblower Policy for Employee Handbook

If you observe what you believe to be wrongful conduct, you have the right and the duty to report it without fear of retaliation. Definition of wrongful conduct Wrongful conduct includes serious improprieties that potentially impact the integrity and effective operation of Your Co-op. Examples of wrongful conduct include, but [...]

Emotional Intelligence in the Workplace

The concept of emotional intelligence is now part of popular culture. Just as we each have an IQ or Intelligence Quotient that measures cognitive ability, some social scientists say we have an EQ or Emotional Quotient. Emotional intelligence (EI) can be defined as the ability to recognize your own and [...]