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Excellent Staff Communication—the Pillar of Change Management

Now more than ever, co-ops must adapt to market forces and make changes to survive and thrive in the marketplace. So much change can be [...]

What Drives Co-op Employee Engagement

Workplace employee engagement is a hot topic.  Open any human resources publication and you’ll find countless articles on making work fun, motivational and results-oriented.  No [...]

Staff Engagement Key to Success

Berkshire Co-op Market Great Barrington, MA Year founded:  1981 Membership investment:  $150 Number of members:  3,000 Number of staff:  60 Retail square feet:  4,500 Daniel [...]

Location, Location, Location, part 2

Today’s successful food co-ops are by and large located in more affluent neighborhoods—with shoppers who are typically college-educated and white.  But what if you want [...]

Compete to Thrive

Every grocery retailer is currently in a race to sell more groceries to more people.  Convenience is paramount—from grab-n-go meals to quick checkouts and in-and-out [...]

By |February 8th, 2017|Categories: Articles, Featured, Solutions|Tags: , |

Experiencing Competition Head-On

Good Foods Co-op Lexington, KY Year founded:  1972 Number of members:  7,750 Membership investment:  $200 Number of employees:  100 Retail square feet:  12,000 It seems [...]

By |February 8th, 2017|Categories: Articles, Case Studies, Featured, Solutions|Tags: , |

Location, Location, Location

When selecting a natural food co-op store location, there are a number of characteristics that can add to, or detract from, the store's opportunity for [...]

Retail Food Co-ops as Servant Leaders

Listening.  Empathy.  Healing.  Awareness.  Persuasion.  Conceptualization.  Foresight.  Stewardship.  Commitment to the growth of people.  Building Community.  These are elements of servant leadership, a concept developed [...]

By |January 10th, 2017|Categories: Articles, Featured, Solutions|Tags: |

In Service to Community in Pensacola

Ever’man Co-op Grocery & Cafe Pensacola, FL Year founded:  1973 Number of members:  11,300 Number of staff:  91 Retail square feet:  17,000, (co-op also has [...]

By |January 10th, 2017|Categories: Articles, Case Studies, Featured, Solutions|Tags: , |

It’s the most wonderful time of the year…for shoplifting!

Of the average $40 billion in U.S. retail theft annually, a significant share of that is unfortunately stuffed into stockings and swept out the door [...]

Who Decides? Owner Participation in Cooperative Decisions

Cooperatives are a shared asset, managed for the common good of the owners.  At its heart, cooperation is a human enterprise that begins with relationships, [...]

New North Willy Street Co-op Serves Needs and Values

Willy Street Co-op Madison, Wisc. Year founded:  1974 Equity investment:  $56 single/$91 household + $2 service fee Number of members:  34,000 Number of employees:  420 [...]

By |November 14th, 2016|Categories: Articles, Case Studies, Featured, Solutions|Tags: , |

A Board’s Quick Guide to Communicating Decisions to Owners

As competition makes the reality of executing difficult or complex business decisions more common, it's important that boards be ready to address situations when owners [...]

Master the Fundamentals of Governance Leadership

Good leaders often ask this question:  what would set us up for success?  Most of the time the answer is simple.  Master the fundamentals.  By [...]

By |September 8th, 2016|Categories: Articles, Featured, Solutions|Tags: , |

Inter-state Cooperation Compels Leadership and Communication

People's Food Co-op LaCrosse, WI and Rochester, MN Year founded:  1973 Equity requirement:  $100 Number of members:  8,700 Number of staff:  210 Locations:  LaCrosse, WI [...]

Employee surveys drive workplace improvements

As the competitive environment continues to heat up around us, there is increased competition for employees as well as food dollars. By creating a continuously [...]

East Aurora: Early, Impactful Investment Led to Opening Co-op

East Aurora Co-op Market East Aurora, NY Founded:  2010 Opened:  June 2016 Number of members:  1,280 Number of employees:  25 Member investment:  $200 Retail square [...]

By |July 6th, 2016|Categories: Articles, Case Studies, Solutions|Tags: |

Outlook for Growth and Establishing New Co-ops

The good news about the current environment for food co-op expansions and startups is that there’s continued planning for growth among established stores, and ongoing [...]

By |July 6th, 2016|Categories: Articles, Solutions|Tags: |

Front End is Customer Service

Customer service is the top priority for the Front End department - everything we do in the Front End is customer service.  Having a well [...]

Ambitious Community Outreach Yields Big Results

Common Ground Food Co-op Urbana, IL Year founded:  1974 Number of members:  5,800 Member equity:  $60 Number of employees:  95 Retail square feet:  8,000 Common [...]

By |May 11th, 2016|Categories: Articles, Case Studies, Solutions|Tags: , |