What Kind of Experience Does Your Food Co-op Deliver?

Customer service experiences are a very hot topic, especially online and in social media.  People regularly share the good and the bad, and social media [...]

Cooperative Service Training Helps Staff Promote the Co-op

Friendly City Food Co-op Harrisonburg, VA Year founded:  2011 Membership investment:  $200 Number of members:  1,800 Number of employees:  34 Retail square feet:  5,600 When [...]

Reflecting Ends and Implementing Inclusivity Practices

Seward Community Co-op Minneapolis, MN Year founded:  1972 Member investment:  $75 Number of members:  16,000 Number of employees:  335 Business units:  two retail grocery stores, [...]

The Power of Board Perpetuation Planning

Board perpetuation is a key task for directors, and actively pursuing it throughout the year (and every year) creates a powerful influence in the quality [...]