External Articles

Why Do Marketing and Operations Clash?

Back when I worked in distribution, the warehousers complained that marketing promised too much to the customer, while marketing grumbled that the warehouse always said no. It’s the same in retail. When conducting employee surveys I often hear comments from grocery or wellness like, “Marketing is trying to run everything [...]

Safety Training That Works

An Interview with Paul Feiner As a Loss Prevention Certified (LPC) professional, Paul Feiner works full time as Store Support Manager at Sacramento Natural Foods in Sacramento, CA.  On the side, he and his brother Michael manage a consulting business that helps small businesses develop proactive loss prevention programs to [...]

Pointers for a successful job fair

If you are planning an expansion of your location or service offerings, or just need a fresh influx of applicants, a job fair is a proven way to get a lot of applicants processed quickly. If you’re willing to give this recruitment effort a try, here are a few tips [...]

Creating accountability

A manager of an independent natural food store, when her store was smaller, met individually with her department managers every week to talk about how things were going in the department. If this GM noted any performance issues in the department, she would bring them up in this meeting. She [...]

Setting a course for the next 40 years

Sebeslav took ownership of The Peanut Mill Natural Foods Market from his mother Antje Wirth in 2009, things were already in good shape.   Established in 1976 by Antje, the St. Catharines, ON store was one of the longest serving and most successful in the Niagara region. When Jason Sebeslav took [...]

Maintaining your store’s cultural identity while managing change

“Where’s the store I use to love?” How many retailers hear that now? The landscape is dramatically different than it was a decade ago. We now compete with countless natural foods and conventional stores who are luring our customers away. We work hard to adapt to market forces and create [...]

How are you communicating your pricing strategy to your staff?

Is your staff ready for your new competitor? Employees can be the most effective resource in surviving in the new landscape, so help them feel ready! Your overall pricing strategy will include several key components. Some of that planning work may have been done by specific teams or people, but [...]

4 ways to engage employees in your company’s mission

The concept of employee engagement has been around for many years. While similar to employee satisfaction, engagement is not synonymous with satisfaction. It’s possible for an employee to be satisfied with their workplace, yet not feel engaged. Engagement means that employees have a deeper connection to the mission and goals [...]

When and how to seek staff input on a store expansion project

Balancing staff engagement in the design process of an expansion project without creating unrealistic expectations about their role in decision-making can be difficult. Employees may not have architectural or retail design degrees and yet they possess a wealth of operational knowledge, which is essential in assessing potential expansion plans.  A [...]