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Retail Operations Survey 2002 Report: Invest in Success

Available only as a PDF below, due to complexity of content. Prepared with the help of the Data Analyst Team* * Data analysis was carried [...]

Growing Leaders from Within

By Melanie Reid 186 Sept-Oct 2016 As co-ops evolve and expand and our industry continuously changes, it’s important that we have mechanisms in place that [...]

Personalities and Performance: Appreciating Differences with Help from Myers-Briggs Assessments

By Joel Kopischke #187 Nov.-Dec 2016 There is no shortage of stressors for people involved in co-ops today. With challenging economic and political conditions added [...]

Creating Cooperative Resiliency

By Thane Joyal #187 Nov.-Dec 2016 Conflict happens. Co-ops have always faced conflict, whether in the boardroom, in member meetings, through social media and email, [...]

Two Sides of Accountability

By Sarah Dahl #187 Nov.-Dec 2016 Except perhaps for the lucky few of them still enjoying double-digit growth and staff satisfaction with wages, most co-ops [...]

First Impressions and Long-lasting Relationships: The rewards of great customer service

By Michael McCary 186 Sept-Oct 2016 Providing an unbeatable shopping experience is no longer optional for cooperatives—it is imperative. In the growing and increasingly competitive [...]

Strategic Alliances and Consolidations: Exploring cooperation among cooperatives

By Art Sherwood 186 Sept-Oct 2016 New competition. Shrinking margins. Tighter supply. Rising labor costs. Saturated advertising. Poaching of great employees. Competing in the natural- [...]

Getting on the Train: Social media and co-op boards

By Holly Fearing 185 July-Aug 2016 Picture this: A person stands on the platform of a train station, and as a train passes through the [...]

Connecting the Dots: Strategic Board Leadership in Action

By Thane Joyal 185 July-Aug 2016   The future is unknowable. Or is it?  Courageous leadership relies in large measure on wise choices. In his [...]

Are You Ready to Compete? A crowded marketplace is the new reality

By Mel Braverman, Nicole Klimek, Jeanie Wells 184 May-June 2016 In the back of our minds we knew that [insert name of competitor here] was [...]

Beefing Up Your Marketing Plan: Making sure yours is still relevant

By Nicole Klimek, Joy Rust 184 May-June 2016 As competition creeps up to #1 on the “food co-op worry list,” many co-ops find themselves wondering [...]

Good Reporting: Helping boards understand workplace conditions

By Michael Healy 184 May-June 2016 Co-ops bring to life their member-owners’ common values, and for most co-ops these include a desire for the co-op [...]

Co-op General Manager Success Profile: GM Role Requires Core Competencies

By Carolee Colter, Lauren Olsen, Marilyn Scholl 183 Mar-Apr 2016 It takes a lot to manage a food co-op. Co-op general managers (GMs) are responsible [...]

Implementing a Livable Wage in a Competitive Market

By Sarah Dahl, Lauren Olson 183 Mar-Apr 2016 Half of National Co+op Grocers member co-ops surveyed are under pressure to increase staff wages, according to [...]

Complaints and Operational Concerns: How Directors Can Respond Effectively

By Michael Healy 182 January-February 2016 As a director, you may notice or hear things about your co-op that may be cause for concern—or are [...]

Ten Meat Margin Killers: Aim for Variety, High Quality, Freshness

By Pete Hodgson 182 January-February 2016 Building your meat department’s reputation for variety, high quality, and freshness is a big part of creating loyal customers. [...]

Membership Growth Strategies for Startups: Common Features of Success

By Ben Sandel 182 January-February 2016 Gaining members quickly and efficiently is a major hurdle for most startup co-ops. A co-op is selling a dream [...]

Appreciating the Diversity of Member Needs and Motivations

By Marilyn Scholl 140 January - February - 2009 In my work with food co-op boards and staff over the past 30 years, one of [...]

Analyzing Your Store’s Systems

By Mary Myers, Walden Swanson 042 September - October - 1992 This is the third in a series of articles based on Business Planning For [...]

A Near Miss at Mississippi Market

By Carolee Colter 092 January - February - 2001 What went wrong? What lessons can other co-ops contemplating expansion learn from Mississippi Market's experience? By [...]