Distinguishing Characteristics: Utilizing the Power of Produce to Stand Out from the Crowd

By James Morrell 190 May-June 2017 Keeping it fresh: a vibrant and fresh produce department is a key part of most natural food cooperatives, and a [...]

Telling the Board Story Through the Co-op Marketing Department

By Rebecca Torpie 190 May-June 2017 Co-op boards and marketing teams can be like two ships passing in the night. Chances are they’ve crossed paths during [...]

Understanding the Meaning of “Speaking With One Voice”

By Michael Healy 189 March-April 2017 Boards of directors regularly struggle with the concept of “speaking with one voice”— primarily because the concept has a [...]

Personalities and Performance: Appreciating Differences with Help from Myers-Briggs Assessments

By Joel Kopischke #187 Nov.-Dec 2016 There is no shortage of stressors for people involved in co-ops today. With challenging economic and political conditions added [...]

First Impressions and Long-lasting Relationships: The rewards of great customer service

By Michael McCary 186 Sept-Oct 2016 Providing an unbeatable shopping experience is no longer optional for cooperatives—it is imperative. In the growing and increasingly competitive [...]

Strategic Alliances and Consolidations: Exploring cooperation among cooperatives

By Art Sherwood 186 Sept-Oct 2016 New competition. Shrinking margins. Tighter supply. Rising labor costs. Saturated advertising. Poaching of great employees. Competing in the natural- [...]

Connecting the Dots: Strategic Board Leadership in Action

By Thane Joyal 185 July-Aug 2016   The future is unknowable. Or is it?  Courageous leadership relies in large measure on wise choices. In his [...]

Beefing Up Your Marketing Plan: Making sure yours is still relevant

By Nicole Klimek, Joy Rust 184 May-June 2016 As competition creeps up to #1 on the “food co-op worry list,” many co-ops find themselves wondering [...]

Co-op General Manager Success Profile: GM Role Requires Core Competencies

By Carolee Colter, Lauren Olsen, Marilyn Scholl 183 Mar-Apr 2016 It takes a lot to manage a food co-op. Co-op general managers (GMs) are responsible [...]

Implementing a Livable Wage in a Competitive Market

By Sarah Dahl, Lauren Olson 183 Mar-Apr 2016 Half of National Co+op Grocers member co-ops surveyed are under pressure to increase staff wages, according to [...]