Contact

Lawrence, Kansas

(785) 766-8454

jeaniewells@cdsconsulting.coop

Expertise

Capacity Assessment, Transitional Planning and Coaching

Maintaining your store’s cultural identity while managing change

“Where’s the store I use to love?” How many retailers hear that now? The landscape is dramatically different than it was a decade ago. We now compete with countless natural foods and conventional stores who are luring our customers away. We work hard to adapt to market forces and create [...]

How are you communicating your pricing strategy to your staff?

Is your staff ready for your new competitor? Employees can be the most effective resource in surviving in the new landscape, so help them feel ready! Your overall pricing strategy will include several key components. Some of that planning work may have been done by specific teams or people, but [...]

When and how to seek staff input on a store expansion project

Balancing staff engagement in the design process of an expansion project without creating unrealistic expectations about their role in decision-making can be difficult. Employees may not have architectural or retail design degrees and yet they possess a wealth of operational knowledge, which is essential in assessing potential expansion plans.  A [...]

Managing internal hiring when there’s more than one internal candidate

The good news is that you have two internal candidates for an open position. The bad news is that you can only choose one of them.  Many managers dread breaking the news to the employee that did not get the job, because they know that this may cause hard feelings [...]

Don’t fall into the assistant manager ‘overflow bucket’ trap

We like rewarding good staff, so what do we do? We make them assistant department managers--even when the department only has two employees and does not need an assistant manager! The responsibilities for most assistant managers can look like an ill-defined overflow bucket for the manager. Perhaps the manager wanted [...]

Are You Ready to Compete? A crowded marketplace is the new reality

By Mel Braverman, Nicole Klimek, Jeanie Wells 184 May-June 2016 In the back of our minds we knew that [insert name of competitor here] was coming. It was only a matter of time before grocery chains would notice our happy piece of the natural foods pie. Co-ops are feeling squeezed, [...]

The Decision Matrix

By: Carolee Colter & Jeanie Wells   When an organization is going through rapid change, roles within the organization change, too, and not always in a consciously thought-through manner. Expansions can result in forming new layers of positions. For example, opening a second store creates the necessity for new approaches [...]

Staffing for a natural products store expansion

Your new store will have a bigger deli, more parking and a better floor plan. But will it have the staffing to support bigger and better operations? You will have a strong staffing plan to match your expansion plan if you remember a few key guidelines: First and most importantly, [...]

Getting Ready for General Manager Succession

By Thane Joyal, Jeanie Wells 178 May-June 2015 Whether or not your cooperative expects to hire a general manager (GM) in the next year, your board should have an awareness of the skills and resources that would be needed to accomplish this essential task. Even if your GM is doing [...]

Are you getting the most out of your management team meetings?

Look around your management team meeting. Is everyone engaged in the conversation? Or are they looking at their phones as the meeting winds its way through a parade of topics or check-ins? We invest payroll and time in these meetings, so let’s make sure that we leverage that investment into [...]