Contact

Raleigh, North Carolina

helenaoconnor@cdsconsulting.coop

Expertise

Employee Surveys, Human Resources Systems, Tools and Training

Co-op Leaders Comment on Visibility

By Carolee Colter, Helena O'Connor 172 May-June 2014 According to 2013 CoopMetrics data, 30 percent of member co-ops in the National Cooperative Grocers Association have expanded or opened a new store in the last five years; and many more co-ops are planning expansions and new stores. Serving more customers in [...]

Engaging Employees in Open Book Management

By Helena O'Connor 169 Nov-Dec 2013 A few staff members crowded the back of the small room. Latecomers straggled in until most chairs were full. A huge white board with a crosshatch of lines and columns, numbers and spaces stood at the front. The general manager called everyone to order. [...]

Investing in Staff Satisfaction

By Carolee Colter, Helena O'Connor Don’t open a shop unless you like to smile. – Chinese proverb Embedded in the words of this proverb is the assumption that happy workers are good for business. Most of us have been customers in places where the employees did not seem to want to [...]

By |March 5th, 2013|Categories: Articles, Cooperative Grocer|Tags: , , |

Why a Human Resources Audit?

By Carolee Colter, Helena O'Connor 161 July - August - 2012 An audit can be described as an unbiased examination and evaluation of systems and processes of an organization in order to demonstrate whether they are in compliance with a standard. The human resources (HR) function of any business, including [...]