Contact

Philadelphia, Pennsylvania

(267) 254-5079

brittanybaird@cdsconsulting.coop

Expertise

Operational and Financial Improvement

Training for soft skills

Yes, you can teach empathy, rapport and authenticity to your staff. Even those who join your staff with a high degree of these “soft skills” can still improve them through training. Brittany Baird is my colleague at CDS Consulting Co-op whose area of expertise lies in linking financial success to [...]

Collaborative Interviewing

A growing body of research shows that cognitive biases creep into everyone’s decisions, even if we consciously strive to be fair. One of the most insidious forms is “confirmation bias,” in which people look for data that confirm their opinion and ignore data that contradict it. Confirmation bias has a [...]

Leading Our Co-ops Beyond Customer Service to Cooperative Service

By Brittany Baird, Rebecca Torpie 194 Jan.-Feb. 2018 As food co-ops forge ahead in the “the new normal,” they often find themselves in the precarious place of trying to both differentiate from and conform to competitors. From the consistent progression of conventional grocery stores towards natural products offerings, to the growing threat [...]